Friday, September 01, 2006

My Dumb Ass Action of the Month

SOME CRAFTY CUSTOMER SERVICE

Setting up an electronic transfer of funds from my checking account to the marriage/future family money market fund, I mistakenly pick my account from Boston.

It has something like $6 in it.

I tried transferring $100 from it

Couldn't cancel from the requesting end so had to contact the bank with barely any money in it. They originally told me that it would cost $20 to have them do a stop pay.

While discussing the situation, however, I mentioned that I wouldn't mind closing the account, if that would avoid the stop pay cost. The customer service rep typed away a little bit then said that they would do the stop pay and waive the fee.

I have the feeling that they waived the fee for customer service purposes. I have patronized their bank for about 6 years now and used to have a bunch of accounts there. Now I have one account left, and who knows if I would consider coming back to them if that account gets closed. With that account open and if I move back to Boston, I may just open more accounts with them at some later date.

Some crafty customer service there. Have to give that bank some credit.

AND IN ART NEWS ('THE SCREAM' RETURNED). . .

Mystery remains over return of Munch's 'The Scream'

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