Monday, September 10, 2007

Dissatisfied with Comcast

A couple weeks ago, I wrote about my travails with the reliability of my Comcast service in the entry titled More Competent than the Comcast Trained.

I ended my relationship with them when it comes to my high speed internet on Friday because the problem hadn't been completely fixed by my tinkering. The strong winds buffeted the wire again and no amount of connecting and reconnecting the wire wouldn't fix it. In conclusion, the wire going from outside, through the wall of my building to the inside was close to dead.

Simple solution: have a Comcast tech come and replace that wire. Maybe they could even just fix it in the long term by eliminating that connection and having the more "main" wire enter my apartment through the wall.

Unfortunately, getting a tech out from Comcast to do it in a timely fashion (as in, Friday, the next day when I called during the night) is not feasible. On top of that, the wife and I would be out of town for the weekend, and we wanted the TiVo to record some shows.

So, by the end of the day, I cancelled the high speed internet with them and signed up with AT&T Yahoo DSL. At least our internet will be reliable in the future, since our telephones have never gone out because of strong winds.

If things get bad with preparing that wire in a less timely fashion, however, we may just have to switch our cable TV over to AT&T, though.

Unfortunately, that means that the wife and I will only have internet access at work and public gateways, like at cafes, libraries and community centers. Entries here will probably not likely be posted until the end of the week and outside of business hours, e-mail and other internet activity will probably occur intermittingly.

Thank you for understanding.

1 comment:

Michi said...

@#$!^#!@!@$% Comcast! Down with the Beast!