Increasing Workflow Productivity and The Misnomered 80/20 Rule/Pareto Principle: More Process, Less Projects
I have a philosophy about establishing processes in workflows rather than looking at every task as its own individual project. Addressing each task as an individual project might help highlight unique situations that can become problematic in the future. Maybe addressing the issue before it becomes a problem can cut down on stress later.
Nonetheless, those unique situations come up rarely compared to the norm. The misnomer of the Pareto principle ("80/20 rule") applies here. 80% of our attention goes to 20% of the load. Nuance can make the principle more complicated, but while working on that 20% difficult load, the other 80% of the load gets ignored. Either tasks pile up or people get pushed aside, making routine tasks that should take a relatively short time to address become part of the problematic load.
Making as many things into processes vs treating every single thing as a project can increase overall productivity. It may make those unique situations a little more difficult and taxing at the time. A process heavy workflow, however, reduces escalating routine tasks into problematic projects.
That being said: Always keep eyes open for when problematic situations become routine enough to warrant a routine process to address. Making identification of the problematic as part process help integrate it into the routine. If you don't, someone else will, either the competition or the client/prospect. Whoever makes the problem into a process will win. You will lose. Don't let your competition take away clients because of bad workflow habits.
Please note this approach can have problematic issues on the social, cultural and sociological level. In light of social justice, this approach causes problems. Integrating a proper routine for recognizing problematic injustice (in yourself and others), identifying it as injustice and addressing it as a project that requires proper attention can prove a valuable skill to yourself and the world. Productivity does not give an excuse to treat people like shit and as not human in your eyes. Don't be surprised if you feel like they treat you horribly. They're just giving back what they're giving.